Casino types
Live Chat:
This is either 24/7 or limited hours, make sure the live chat is available at the times you would typically play. The live chat feature is very popular as it ensures easy and quick answers to any of the questions that may arise. This instant feature is highly recommended by most players.
Support Email:
This is a feature almost all casinos provide, be aware that this can take some time to get a response. All though this is an excellent service for those less urgent questions, or if you have any questions prior to signing up. This is also an opportunity to get in contact with a broader reach of staff members outside of customer support.
Phone:
Many Online Casinos have a phone option available, but be mindful that they might not service your area code. Although phones might give an instant answer to any urget questions. This could also be limited to certain hours when the phone is serviced any any additional costs for using a phone line.
FAQ:
For many common questions it is common that online casinos set up a FAQ section where the players can find the answers to these more common questions. This way, players can avoid contact staff and answer their questions adequately themselves