Loyal customers of CrazyFox come across a few questions every now and then. Read through the most commonly asked questions while playing in the casino. #
The casino accepts only players who are of legal age to gamble. In some jurisdictions, the legal age is 18 and above, while in others it is 21 and above. It is the player's responsibility to know the legal requirements in the country where they reside.
At Crazy Fox, players will find the best selection of video slot games from different providers. Playing slots is very simple, and players even have the opportunity to try out the games in fun mode. This is a great way to see what the game has to offer without having to make a deposit. The rules of the game are very simple and players will have to mostly rely on their luck once they click the spin button. Video slot games have an intuitive interface, so players can find everything that is necessary to start playing the moment they open the game.
Players who want to play on the go can access the casino using a browser. They don’t have to download the app if they don’t want to. Crazy Fox is a mobile-friendly casino so players will have the same experience as if they were playing on a desktop.
Crazy Fox is always available for their players. There are a couple of different ways a player can get in touch with a Customer Agent. One of the most convenient ways is via the Live Chat feature that is available 24/7. Players can also call the casino at +442038079430, but they need to keep in mind that international fees may apply.
Players who want to file a complaint can contact the Alternative Dispute Resolution provider by filling out a form. This form can be found on the casino’s website or they can request an emailed version.
At this point, there are more than 1000 video slot games available and the casino is constantly adding new titles to its portfolio. Usually, if there is a new game added, then it will be shown first. And what is more, usually when the casino adds a new game they will reward players with some free spins as well so they can try out the game.
Players will receive a 20% cashback every time they deposit to their account. It comes without saying that the more a player deposits, the more they will receive. Players are eligible to receive cashback daily if they make at least one deposit. Cashback is credited only if the player’s losses for the previous day are more than $20. Players can activate their cashback within 3 days after they receive it, and it will be valid 7 days after its activation. There are no limitations on the maximum amount players can receive.
Yes, it is possible to win real money when playing online video slot games. Crazy Fox offers some of the best slots, so players will never feel short of choice. What is more, they can try playing the games risk-free in fun mode. This way they can see what features the game offers and practice the rules.
Players can deposit to their account in a couple of simple steps. Crazy Fox has added many different payment methods so players can find the one that suits them the best. To deposit funds, players need to log into their account and head to the Cashier. Choose the Deposit section there and click on the payment method they find most suitable, enter the amount they wish to deposit, and confirm the transfer. The funds should reflect the player's account almost immediately. Next to each payment method, players can find the minimum and maximum amounts they can deposit.
All the games at Crazy Fox Casino are safe, so players can feel comfortable when they play. The casino takes care of its players and they go beyond its capabilities to keep players' details safe at all times.
At this point, these are the available currencies at the casino: U.S. Dollar (USD), Norwegian Krone (NOK), Polish Zloty (PLN), Canadian Dollar (CAD), Euro (EUR), South African Rand (ZAR), New Zealand Dollar (NZD), and Japanese Yen (JPY).
The casino uses EUR as its internal operating currency, so players who want to use a different currency will have to pay for the currency conversion.
Crazy Fox allows players to change the currency they deposit in, unlike other casinos. To do that, they simply have to select the type of currency they want to use when making a deposit.
To be able to play at the casino, players need to create an account first. This is a simple process and they will need only a couple of minutes to do so. To register for an account players should head to the casino’s official website and click on the Join Now button, and enter some personal details. Players are advised to double-check their details since they will have to go through a verification procedure later on.
To check the minimum and maximum amounts players can withdraw, the best thing to do is to head to the Cashier and select the Withdrawal section, next to each payment method they will see the minimum and maximum limits for withdrawals.
Crazy Fox allows players to create only one account. Players who create multiple accounts to take advantage of promotions violate the terms and conditions of the casino and they are risking having all their accounts suspended.
Once the casino receives all the necessary documents, they will do all the necessary checkups and verify the account. As a rule, this shouldn’t take more than 48 hours.
Players are advised to reload the page if the game freezes while they are playing. They shouldn’t worry about losing any data, because the game will continue where it stopped. If that doesn’t help, players need to contact Customer Support and they should look into the issue.
Crazy Fox doesn’t offer a welcome bonus at this moment. But this shouldn’t put off players because they can find something even better here. Namely, they will enjoy an ongoing bonus thanks to the 20% cashback.
Yes, Crazy Fox has a mobile platform that allows players to log into their accounts whenever they want and play some of their favorite games. They don't even have to download an app, instead, they can access the casino using a browser.
E-wallets are one of the most used payment methods at an online casino. At this point, players can deposit and withdraw funds using Skrill, Neteller, WebMoney, NeoSurf, and ecoPayz.
Yes, the casino has all the necessary licenses to operate. This means that they offer a safe and secure environment for their players. Their games are audited by third-party agencies so players can rest assured that they will enjoy fair gaming.
At this point, Crazy Fox doesn’t have any Bingo games in their gaming portfolio. When this changes players will be notified.
Players don’t need any promo codes to claim a bonus at the casino. The daily cashback is added automatically to each eligible member.
At this moment, Crazy Fox doesn't have any free spins promotion. If this changes in the future, players will be notified.
No, players need to meet the wagering requirements of the cashback bonus before they will be able to make a withdrawal of their winnings. The good news is that the wagering requirements are only 3 times, which is not a lot.
Players can use any payment method available on the website since none of them are excluded from the offer.
Players are allowed to play any game they want, but they should remember that some games are restricted to specific regions.
It is possible to make a simple mistake like a typo for a payment to be rejected. Players should be very careful when they enter their card details. If that is not the issue, then they should contact Customer Support and they should look into the issu
Yes, players are allowed to withdraw not more than $5.000 in a week, and $30.000 in a month. There are no limits when it comes to deposits, anyhow players can set limits on the amount they deposit to stay in control of their gambling.
Players need to tick the box that says ‘Receive email promos’ when they register for an account.
Yes, almost all the games at the casino are available in a fun mode, so players can try them out free of charge. The casino will award them with virtual money which they can use to play any game they want. This is a great way to learn the rules of a specific game or practice a given strategy.
The lottery is the second fun feature at the casino. Namely, with each deposit a player makes, they will receive lottery tickets. The price of the lottery ticket will depend on the amount the player will deposit. The casino has a dedicated lottery page where they can find all the necessary information. Players can find information on when each lottery is drawn so they can easily keep track. There is no limit on how many times a player can win in a single draw. All the prizes are made out of real cash and they are not subject to wagering requirements.
There are more than 200 different jackpot games available at the casino. Players can enjoy games like Divine Fortune, Gladiator, and Leprechaun's Luck.
Yes, Crazy Fox has a whole section dedicated to Live Casino games. Players can find all the classic games like Blackjack, Roulette, and Poker, just to name some.
At this point, there are no cryptocurrencies available at the casino.
The list of restricted countries for the casino is not that long and it includes the following ones: Anguilla, Australia, Afghanistan, Belgium, Czech Republic, Lithuania, Estonia, Israel, France, and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Greece, Italy, Iran, Slovakia, Slovenia, Spain, Turkey, United Kingdom, United States of America, Gibraltar, Jersey, Greece, Ukraine, and the Russian Federation. Players who reside in one of these countries will not be able to create an account and play for real money at Crazy Fox Casino.
The main language of the casino site is English, but there are also other languages available. At the moment, players can translate the site into English, German, Hungarian, Norwegian, French, Finnish, Polish, Portuguese, Spanish, Estonian, Bulgarian, Croatian, Greek, Kazakh, Japanese, Korean, Chinese, Russian and Slovenian.